| January 13, 2010
January 13, 2010
Key performance indicators (KPIs) have become woven into the fabric of most businesses and pushed into the psyches of our organizations. In an effort to better understand and manage our businesses, we’ve created more of them and in the process have diffused their impact and value. And although a few organizations have evolved and cleverly devised leading KPIs, the rest of us have lost sight of their purpose and construction.
The answer then is not to create more KPIs but to create better KPIs...
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